Policies

PRIVACY AND SECURITY

Thank you for visiting Masonic Supply Shop's website. Because we want your stay with us to be enjoyable and secure, Masonic Supply Shop adheres to a strict policy for ensuring the privacy of your personal identification information (such as name, mailing address, e-mail address, and telephone number).

Due to the high occurrence of internet and credit card fraud, Masonic Supply Shop reserves the right to hold back orders which are asking for deliveries to be made at different shipping addresses then the credit card billing address.  We will attempt to contact you to confirm your details and if we are not able to make this confirmation to our satisfaction, we reserve the right to cancel and refund orders.  High value items may only be shipped to matching billing and shipping addresses if deemed necessary. Masonic Supply Shop takes these issues seriously to protect ourselves and our customers from the growing incidence of credit card and online fraud.

All transactions on the Masonic Supply Shop website are handled through a secure credit card facility. If you prefer to order in the traditional manner (mail or phone) please click on the Contact Us link on the Navigation Bar for details or e-mail Customer Service at admin@masonicsupplyshop.com

CREDIT CARD SECURITY

Masonic Supply Shop is committed to making your shopping experience on the Internet as safe and secure as possible. We are concerned about security, and have installed powerful encryption technology through our relationship with Global Payments.  We require that your billing address must match your credit card and that you have a matching CVC code from the back of the credit card.  We do this for our customer’s protection and to avoid any fraudulent credit card use.  

COUPON CODES

*All coupon codes are subject to changes and alterations at any time*

PRIVACY OF INFORMATION

Masonic Supply Shop does not sell or rent information about visitors to our site.

No information about individuals will be disclosed without permission from the individuals. If you give permission to Masonic Supply Shop to disclose information, we will keep you informed as to when and to whom the information is being made available. Information that is not necessary to conduct business with you such as where you live, your hobbies or household income will not be asked.

This website contains links to other sites. Masonic Supply Shop is not responsible for the privacy practices of other sites. Read the privacy statements of each website that collects identifiable information.

The Masonic Supply Shop Company will show any customer their complete data profile on demand, (if such a profile ever exists) and make any changes that you request.

The Masonic Supply Shop Company is the sole owner of any information collected on this site. The Masonic Supply Shop Company will not sell, share or rent this information to others in ways different from what is disclosed in this statement.

 

METHODS OF PAYMENT

We accept VISA, MasterCard, Money Orders, e-transfers and personal cheques through the mail. If you do not want to use your credit card online you can order in the traditional manner (mail or phone). Please click on the Contact Us link on the Navigation Bar for details or e-mail Customer Service.

Masonic Supply Shop reserves the right to cancel or refund any order for any reason we feel is related to an online error or error within our website which may have charged you incorrectly or approved the purchase in error.  

 

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund.  Return shipping costs will be covered only if returned by regular post (no rush, priority or courier costs will be covered without previous approval) and if the error is ours.  Custom made items cannot be returned.  No returned merchandise or shipping costs will be refunded without our prior knowledge and consent.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (6 to 14 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

We can ship to virtually any address in the world. Note that there may be restrictions on some products, and some products cannot be shipped to international destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please note we cannot guarantee shipping times given by transport and courier services (UPS or Fedex, etc.)

We reserve the right to refund, cancel, and review any orders because, in our experience, the shipping you have chosen is not suitable for your item or shipping destination or if there is a security concern. There are some destinations where shipping via the method you have chosen is not guaranteed. In these cases, other shipping options will be offered and payments adjusted as per your confirmation and reply.

 

We CANNOT GUARANTEE regular mail shipping to any destination sent without a tracking number.  We urge you to choose shipping options with tracking numbers. Please see:

https://www.canadapost.ca/tools/pg/manual/PGservstds-e.asp?ecid=murl07001056 for more information.

 

Again, we CANNOT GUARANTEE shipping via regular mail without a tracking number.

Most in-stock items will ship within 1 - 3 business days after your payment has been received and approved. 2 day, air and Overnight shipping may not ship same day depending on the time the order was placed and received. If you need an item urgently, please contact us at 1-855-66MASON (855-666-2766). Orders received after 1PM MST will not be processed until the following business day.  We will insure all items as seen to be necessary at the customers cost.

Awaiting Shipment status: your items are being gathered and/made and will be shipped ASAP.

Please be aware of shipping details on specific items such as rings, which require several weeks for manufacture and ship.

Also custom aprons and regalia are products that can take several weeks to be made and ship.  Engraved items normally are shipped in 4 days however can take up to 7 days.

PLEASE NOTE: IF YOU DO NOT PROVIDE AN EMAIL IN YOUR CUSTOMER OR SHIPPING DETAILS, WE ARE NOT ABLE TO SEND YOU UPDATES ON YOUR ORDER.

We are a Canadian Company and all shipments are shipped from Calgary Alberta