FAQS

1.     How do I place an order?
2.     Where does Masonic Supply Shop ship to?
3.     Can I place a phone order?
4.     Is my e-mail address important?
5.     What are my payment options?
6.     Is it safe to use my credit card?
7.     After placing my order, why did I receive an e-mail from you?
8.     Why would my card be declined if there are sufficient funds in my account?
9.     Do you offer gift-wrapping?
10.   How can I contact you?
11.   Can I send you e-mails with attachments?
12.   Where are you located?
13.   Can I order a printed catalog?
14.   My order seems lost, what can I do?
15.   I don't like what I have ordered. Can I return it?
16.   Can you special order something not in your catalog?

#1. How do I place an order?

Shopping with Masonic Supply Shop is made easy with our Shopping Cart feature. With this system, you may put your items in the cart, then proceed to the checkout. After you choose and before you pay, you can put items back on our digital shelves, or pick up others for the cart.

#2. Where does Masonic Supply Shop ship to?

Our Shopping Cart is set up for International orders. We welcome orders from Brethren all over the world.

#3. Can I place an order by phone

Yes

#4. Is my e-mail address important?

Your e-mail address is VERY important. If you enter an incorrect e-mail address, we cannot contact you and this could cause delays in your order. We reserve the right to delay or cancel any order with an invalid e-mail address.

#5. What are my payment options?

We accept Visa and Mastercard through our affiliation with Global Payments and we also accept checks and money orders by mail.  We do not accept COD orders. We do not accept cash through the mail. Cheques and money orders payable to Canadian Masonic Supply Inc.

#6. Is it safe to use my credit card?

Absolutely! You can transmit your order information over the Internet with confidence when shopping at Masonic Supply Shop. This site has security measures in place to protect the loss, misuse and alteration of the information. Masonic Supply Shop orders are processed with a SSL Secure e-commerce server through our affiliation with Global Payments. All credit card information is encoded with strong encryption before your order is confirmed.  MASONIC SUPPLY SHOP DOES NOT KEEP CREDIT CARD NUMBERS ON FILE.

#7. After placing my order, why did I receive an e-mail from you?

When you place an order with Masonic Supply Shop, our system sends out a confirmation mail. This email is used to send your invoice/receipt and provide your account login details so that you may check the status of your order(s) at any time.

#8. Why would my card be declined if there are sufficient funds in my account?

In order to protect our customers and ourselves from fraudulent transactions, billing addresses are verified through the issuing banks. If the billing address on your Masonic Supply Shop order differs from the billing address on your bank's records, you could be declined. Please verify that your account information is correct, and then check with your credit card company (or bank) to be sure that they have your most up-to-date information.  There may be other reasons your credit card provider is declining the purchase and a call to them is always advised if you are having issues.

#9. Do you offer gift-wrapping?

At this time we do not offer gift wrapping.

#10. How can I contact you?

We are always available via e-mail: info@masonicsupplyshop.com

#11. Can I send you e-mails with attachments?

No. We do not accept or receive e-mails with attachments. All e-mails with attachments are deleted unread and unopened. If something cannot be sent in any other manner except by attachment, send us an e-mail (with no attachment) explaining why you must send the attachment and we will forward you an address where you can send the mail.

#12. Where are you located?

Calgary, Alberta, Canada.

#13. Can I order a printed catalog?

Yes, please contact admin@masonicsupplyshop.com to request catalogues. Even better, we can email links as well as PDF’s for printing at your own convenience and access to online shopping.

#14. My order seems lost, what can I do?

We use Postal Services and UPS as our main form of delivery. While we use every precaution available, sometimes an order will become lost. We cannot control an order once it leaves our hands, but we do make any and all lost orders right when a service with tracking is chosen. All we ask is that you send us an e-mail at: admin@masonicsupplyshop.com to let us know of the problem so that we can attempt to determine the problem with delivery.

#15. I don't like what I have ordered. Can I return it?

We want our customers satisfied. If you are not satisfied with your Masonic Supply Shop order, just send an e-mail to explaining the problem and return your item within 30 days of your order (do not return your item before writing us and getting our OK). We will issue you a refund, credit or exchange the item where appropriate.  Special Order items made correctly to specifications are not refundable. We do not refund shipping and handling charges. Please see our Policy Page for more details concerning any returns.

#16. Can you special order something not in your catalog?

Yes, we are happy to try and find things for you that might not be listed in our catalog. Just send us a mail to: